Frequently Asked Questions (FAQ)

1. How do I place an order?

Browse our products, add items to your cart, and proceed to checkout. Enter your shipping details, choose a payment method, and confirm your order.

2. Do I need an account to place an order?

No, you can place an order as a guest. However, creating an account helps you track orders, save addresses, and receive exclusive offers.

3. What payment methods do you accept?

We accept:

• Credit/Debit Cards
• UPI
• Net Banking
• Wallets
• Cash on Delivery (if available)

4. Is my payment information secure?

Yes. All transactions are processed through secure, encrypted payment gateways to ensure your data is safe.

5. How can I track my order?

Once your order is shipped, you will receive a tracking link via email/SMS. You can also track it from your account dashboard.

6. What are the shipping charges?

Shipping charges depend on your location and order value. Any applicable charges will be shown at checkout.

7. How long does delivery take?

Delivery usually takes 3–7 business days, depending on your location and product availability.

8. Can I cancel or modify my order?

Orders can be cancelled or modified before they are shipped. Please contact customer support as soon as possible.

9. What is your return policy?

We offer easy returns within 7–10 days of delivery (conditions apply). Products must be unused and in original packaging.

10. When will I receive my refund?

Refunds are processed within 5–7 business days after the returned item passes quality checks.

11. What should I do if I receive a damaged or wrong product?

Please contact our support team within 48 hours of delivery with photos of the product and packaging.

12. How can I contact customer support?

You can reach us via:

• Email: support@yourstore.com
• Phone: +91-XXXXXXXXXX
• Live Chat (available during business hours)

13. Do you offer discounts or coupons?

Yes! Subscribe to our newsletter or check our offers page for the latest deals and promo codes.

14. Do you ship internationally?

Currently, we ship only within India. International shipping will be available soon.

15. What if I forget my account password?

Click on “Forgot Password” on the login page and follow the instructions to reset it.